Customer Service

Welcome!
Meetings Direct® is your source for meeting supplies in the Advertising Specialty Industry. From name tag holders to stack-a-ribbon® awards to neck wallets, we carry everything your customers need to put on their next meeting.

Mission Statement
Our mission is to provide you with the outstanding meeting products and lightning fast service that make you look great to your customers. And at great prices that make doing business profitable.

This Website
Working for you. Working to protect your relationship with your customers.
This web site is the exclusive tool of Advertising Specialty Industry distributors. While anyone can access the public web site portion to browse the products and view the retail price grids, your customers cannot place orders on this site. In fact, site visitors who do not log in and register cannot even obtain our phone number. That means this site is the perfect place to send customers to preview products.
To obtain our contact information or to generate a quote or order, you must be a distributor who has registered with us. To create a login, click here.

Our Guarantees
As a Five Star Supplier, your satisfaction is our primary concern. We work hard to treat you courteously, fairly and honestly. We want to know if, for any reason, you don't get the attention you deserve. And here's one more guarantee: We'll give you your money back if you're not satisfied with any product returned to us within 30 days after purchase (does not apply to custom imprinted items). Since we can't be on the receiving end, we ask that you take responsibility for checking the condition and quality of the merchandise as soon as it arrives.

Privacy Policy
We know and understand the promotional products industry - and we understand your relation ship with your client is yours and yours alone. Every effort is made to make sure that all shipments are sent blind. We take orders only from registered ASI, PPAI, SAGE and UPIC distributors.

Samples
We make samples available for most products at no charge. We take pride in our samples. All samples have our ASI number as well as our product number so you know exactly what product you are looking at. They will arrive to you in pristine condition, just as your actual order would arrive. If you're looking for a particular color, let us know at the time you order samples and we will make sure you get what you need. Sample requests are shipped at no cost to the distributor the same day they are received via US Mail. Please note: expedited shipping must be billed to a third party FedEx® or UPS® account.

Pricing
Prices on this website are updated daily. If you are ordering quantities larger than those listed in the catalog, call or email us for a custom quote.

Order Policies
Minimum order per P.O., per ship-to-address: $50(P). Less than minimum charge: #31.25(V).
Orders cannot be cancelled without permission from the factory. Customers are liable for any charges prior to cancellation. Restocking fees may apply.
Prices are subject to change. Manufacturing process may require shipment of 5% over or under quantity ordered. Orders in excess of catalog quantities may require additional production time. See catalog for more details.

Shipping
All orders are shipped via FedEx® ground unless otherwise specified and charged at FedEx® standard rates plus a $5(V) handling and processing fee. Other service levels are also available or you may ship on your account number, the $5(V) handline fee will still be assessed if shipping on your own account. Expedited shipping may be necessary to make the in-hands date on your purchase order. Sorry, but we cannot ship to P.O. boxes. Shipping rates based on the size and weight of your order.
Orders for in-stock products received by 4:30 p.m. CST ship same day. The number of days required to produce a custom item is listed with the product information, however rushes may be available.
For more complete shipping information, including overseas shipments, VAT, and shipments to U.S. territories, please contact us.

Authorized Returns
Unimprinted items may be returned to us within 30 days of purchase for full credit as long as they are not damaged, in sellable condition, and complete in their original packaging. Call us to obtain an RMA number that will expedite your return. Imprinted items may not be returned. Due to the imprinting process, the quantity of imprinted items shipped may be up to 5% over or under quantity ordered.
Proofs and order acknowledgements are provided for all imprinted orders and an approval of these documents is considered binding. Items found to be printed incorrectly due to our error will be replaced at no charge when returned within 30 days from receipt of items. Meetings Direct® will provide a return merchandise authorization(RMA) number and issue a call tag for the incorrect items. Unauthorized returns will be returned to the sender and billed for freight. A credit will not be issued for merchandise that is unavailable to be returned to Meetings Direct®.

Contact Us
Distributor Network
If you'd like to place an order and are not an existing promotional products distributor, please contact a promotional products distributor in your area. You can find a listing in your local Yellow Pages under "Advertising Specialties" or "Promotional Products".
When you contact a distributor, tell them you are interested in products from Meetings Direct® - ASI #70429; PPAI #118318.
We are proud to abide by ASI and PPAI established standards, which is why we do not list any contact information on our website.

Art Specifications
All pricing is based on receiving high-resolution artwork, preferably as vector-based EPS files. We can resize art, set type and design logos. You will be charged $62.50(V) per hour for these services, but the first 15 minutes are free. Except for ribbons, you will receive a proof that features the art inserted in the product template so that you will be able to see how the logo will look on the finished product prior to production.
Meetings Direct® has skilled art technicians on staff to receive and modify your artwork to fit within the parameters of the product you have purchased. For art that needs to be cleaned up, reset or recreated in this manner, the charge is $62.50(V) per hour.
To keep your charges to a minimum, please follow these guidelines:
Art Formats
To provide the best quality product, and keep your charges to a minimum, please send your art in either Windows® or Macintosh® formats:
Vector-based art:
- Adobe Illustrator® *.ai files
- Adobe Illustrator® *.eps files
- Note: When sending vector art, please convert all fonts to paths, curves, or outlines.
Trouble finding and seeing vector art?
Vector art is used by artists to create graphics files. To find vector art, contact your art, media, marketing, or communications department. It may also be stored on the standards page of your website.
To see vector art, you need special software. If you have Acrobat Distiller on your computer, you can right-click on the vector art file and convert it to a .pdf.
Rastered Art
- Adobe Photoshop® - *.eps, *.psd, at 300 DPI or greater. Please include all layers.
- QuarkXpress™ - Package all files and include fonts and images
- InDesign - Package all files.
- Adobe PDF documents saved from Illustrator – Converted to outlines.
We accept the following media:
- Email. Send files smaller than 5mg to art@meetingsdirect.com
- FTP: For files larger than 5mg, you will be emailed a link to our secure FTP site.
- 3.5” Floppy diskettes
- CD-ROMs
- Iomega Zip® disks
Mailing Address:
Meetings Direct
Art Department
150 Horizon Dr.
Verona, WI 53593
When submitting art, please include the following:
- Your name, your organization’s name and contact information
- Your Meetings Direct quote or order number, if you have one
- Name of your Account Executive
- Name(s) of program(s) used
- If sending files on disk or CD, please include a print out of file, a print out of the directory of disk or CD, and color separations if applicable.
- If sending files by email, please compress files into Stuffit (*.sit) files,
- zipped archives (*.zip) or self-extracting archives (*.sea)
- Be sure to include both screen and printer font files.
- When specifying colors, be sure to specify either Pantone® (PMS) color matching system numbers (e.g. PMS 485 Red) or 4 Color Process (CMYK).
- If only sending text, do not send word processing files.
The following file types will require a redraw at your expense. Redraw time will be quoted by our art department.
- Scanned images
- Faxed or photocopied art
- 72 DPI web images, JPEG or GIF file formats
- Film negatives
- Pre-screened art
- Images placed in Microsoft® Word® or Microsoft® Office™ programs
- Art off a website
- Photographs (except for use in a screen transfer.)

Trademarks
Meetings Direct® assumes no legal liability for any trademarked logos or art supplied to complete your order. Before sending us your artwork, please make sure you have permission to use any and all logos or trademarked material you are submitting.
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